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Shipping & Returns » Returns & Exchanges

If for any reason you are not completely satisfied with any product purchased from Sophisticated Stones By Sue, we welcome you to return it within 30 days of receipt for a prompt refund of the product purchase price (shipping and handling costs are non-refundable). 

A return authorization number is not required. However, in order to qualify for a refund, we must receive the item back within 30 days of the date it was received by you. All items received back after this 30 day period will be returned to the sender. 

Please write your original order number – not the item number included on the packing slip with your order – on the outside of the return package. The original order number is the one you received on the receipt page and via email after your order was placed. If you no longer have this number, please make sure your full name and address is written on the return address of your return package.

Return cost for shipping and handling are non-refundable.